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ROSS TECH 360, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, mobile applications, customer support, and HVAC service operations.

We may collect the following types of information:

• Personal Information:
  • Name, address, email, phone number
  • Service history, appointment details
  • Payment information (credit card details processed securely via third-party payment processors)
  • HVAC system details (make, model, maintenance records)
• Technical & Website Data:
  • IP address, browser type, device information
  • Cookies and tracking technologies (for analytics and improving user experience)
  • Interactions with our website (pages visited, forms submitted)
• Service-Related Data:
  • Diagnostic reports, repair notes, warranty information
  • Photos or videos of HVAC systems (for service assessments)

We use collected data for the following purposes:

• To schedule, perform, and invoice HVAC services
• To communicate regarding appointments, promotions, or safety alerts
• To improve our services, website functionality, and customer experience
• For internal analytics, fraud prevention, and legal compliance

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party vendors assisting in payment processing, software tools, or marketing.
• Legal & Safety Compliance: If required by law (e.g., court orders, safety investigations).
• Business Transfers: In case of mergers or acquisitions, customer data may transfer under new ownership.

We implement industry-standard measures to protect your information, including:

• Encryption for sensitive data (e.g., payment details)
• Secure storage for physical and digital records
• Limited employee access to personal data

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request restrictions on data processing

To exercise these rights, contact us at info.rosstech360@gmail.com.

We retain personal information only as long as necessary for service fulfillment, legal obligations, or business needs.

We may update this policy periodically. Changes will be posted on our website with an updated effective date.

ROSS TECH 360
201 mariner way , Biddeford,ME 04005

888-903-9001

info.rosstech@gmail.com
ROSSTEC360.COM